Timberwave Return Policy

Our priority is to make sure you are happy with your purchase! If you are not satisfied with your order in any way, please contact us through Laguna Artisans' online contact form within 3 days of receiving your order so that we can provide you with a satisfactory solution.

Timberwave is happy to exchange or refund your purchase. You will be responsible for returning all items in their original condition, packaging and return shipping costs. A replacement will be sent once your returned item is received.


A large effort is spent making sure that your items are handled with the best of care and are securely packaged. However, all lost or damaged items will be replaced free of charge. Once again, please contact us via Laguna Artisans' online contact form.

Thank you!